F.A.Q's
Home

 

Click below for driving directions

 

 

bullet

Q. Do I have to be a business to order ? 

bullet

A. No. - MCW welcomes orders from businesses as well as individuals.

 

bullet

Q. Can I order one door ?

bullet

A. Yes, we gladly welcome one door orders.

 

bullet

Q. What is the warranty on your products ?

bullet

A.   MCW warrants its products free from defects at the time of shipment.
The nature of wood does allow for minimal amounts of natural wood characteristics 
to show. Natural wood products must expand and contract so products are
engineered to allow for proper movement. MCW is not liable for any damage
due to improper handling or cleaning or if the product has been stored for an
extended period of time without being properly sealed and top coated.
MCW is not responsible for defects the could have been prevented by the 
customer, such as improper surface preparation of a product that is to be finished.
This warranty covers replacement of the product and shipping cost to and from MCW.
This warranty does not cover installation, removal, labor, travel time or any related
products used with our products. This warranty is valid ONE YEAR from the date of 
shipment. MCW warrants the outside dimensions of its products to be within a size
tolerance of + or - 1/16". MCW products will have an allowable warpage tolerance.
This tolerance will vary dependant on the products width and height, but should
remain within 1/8" to 1/4" inch. Doors over 22" wide carry no warranty.


bullet

Q. What is the maximum size door I can order ?

bullet

A. Generally you can order a door any size. A door over 22" wide or 60" tall
will be considered a wainscot panel and also considered custom work. Doors
of large sizes may carry no warranty. Due to size some products will need to be shipped
unassembled.

bullet

Q. What does "custom work" consist of ?

bullet

A. Custom work is any millwork need outside of the standard procedures.
All custom work will require a verbal and/or written quote. All custom work
will require prepayment. 

 

bullet

Q. How will my doors be shipped and what will it cost ?

bullet

A. All products will be shipped parcel or common carrier. Cost will depend on
the quantity, size and weight of your order. 

 

bullet

Q. What is MCW's history ?

bullet

A. MCW Custom Doors has been manufacturing custom wood components since 1993.
What started as a family owned business is still just that. We take pride in every piece
that leaves our facility. We know you are relying on us to help you complete your project
whether it is your personal kitchen or your personal reputation. We put you as our customer
first. MCW is a member of the Western Rockingham Chamber of Commerce and the
United States Chamber of Commerce.


 

 

                 

MARTIN'S CUSTOM WOODWORKING
680 BALD HILL ROAD
MADISON, NC 27025
PHONE 336-548-3470
FAX 336-548-3471
EMAIL    sales@mcwcustomdoors.com